Privacy Policy

Effective Date: December 13, 2024

At Borderless Inc ("Borderless," "we," "us," or "our"), we understand that you are entrusting us with highly sensitive personal information as part of your citizenship or residency application process. This Privacy Policy explains how we collect, use, store, and protect your information.

By using our services, you agree to the practices described in this Privacy Policy.

1. Information We Collect

Personal Information

We collect personal information necessary to coordinate your citizenship or residency application, including but not limited to:

• Contact Information: Name, email address, phone number, mailing address
• Identity Documents: Birth certificates, passports, driver's licenses, Social Security numbers, naturalization certificates
• Family Information: Marriage certificates, divorce decrees, death certificates, children's birth certificates
• Financial Information: Payment details (processed through secure third-party payment processors)
• Background Information: Criminal history, employment history, residency history (as required for applications)
• Genealogical Information: Family tree documents, ancestry records, foreign vital records

Automatically Collected Information

When you visit our website, we may automatically collect:

• Usage Data: IP address, browser type, device information, pages visited, time spent on pages
• Cookies and Tracking: We may use cookies, pixels, and similar technologies to improve user experience and analyze website traffic

2. How We Use Your Information

We use your information solely for the following purposes:

• Service Delivery: Processing your citizenship or residency application, coordinating with consulates and government agencies, gathering required documents
• Communication: Sending updates about your application, responding to inquiries, providing customer support
• Legal Compliance: Fulfilling legal obligations, responding to lawful requests from authorities
• Payment Processing: Processing payments for our services (through secure third-party processors)
• Website Analytics: Understanding how visitors use our website to improve functionality and user experience

We do not sell, rent, or trade your personal information to third parties for marketing purposes.

3. How We Share Your Information

We only share your information in the following limited circumstances:

Government Agencies and Consulates

We submit your information to relevant government agencies, consulates, and immigration authorities as necessary to process your application. This is the primary purpose of our service.

Service Providers

We may share information with trusted third-party service providers who assist us, including:

• Translation Services: Certified translators for document translations
• Legal Professionals: Immigration attorneys for legal review when needed
• Genealogists: Professional researchers for ancestry verification
• Payment Processors: Secure payment platforms (e.g., Stripe, PayPal)
• Document Services: Apostille services, notaries, courier services

All service providers are contractually obligated to protect your information and use it only for the services they provide to us.

Legal Requirements

We may disclose your information if required by law, court order, or legal process, or if necessary to protect our rights, safety, or property.

4. Data Security

We take data security extremely seriously and implement industry-standard measures to protect your information:

Technical Safeguards

• Encryption: All data transmitted between you and our systems is encrypted using SSL/TLS protocols
• Secure Storage: Documents are stored on encrypted, password-protected servers with restricted access
• Access Controls: Only authorized personnel have access to client information on a need-to-know basis

Physical Safeguards

• Document Handling: Physical documents are stored in locked, secure locations
• Secure Destruction: Documents are securely destroyed after the retention period

Organizational Safeguards

• Employee Training: All staff are trained on data privacy and security protocols
• Confidentiality Agreements: All employees and contractors sign confidentiality agreements

Important Note: While we implement robust security measures, no system is 100% secure. We cannot guarantee absolute security but commit to notifying you promptly in the event of any data breach.

5. Data Retention

We retain your information for the following periods:

• Active Clients: Throughout your application process and for 7 years after service completion
• Legal Requirements: We are required to maintain records for tax, legal, and audit purposes
• Deletion Requests: You may request deletion of your data at any time (subject to legal retention requirements)

After the retention period, we securely delete or anonymize your information unless we are legally required to retain it longer.

6. Your Rights and Choices

You have the following rights regarding your personal information:

Access and Correction

• Request a copy of the personal information we hold about you
• Request correction of inaccurate or incomplete information

Deletion

• Request deletion of your personal information (subject to legal retention requirements)

Opt-Out

• Marketing Communications: Unsubscribe from promotional emails at any time
• Cookies: Disable cookies through your browser settings (may affect website functionality)

Data Portability

• Request a copy of your data in a portable format

To exercise any of these rights, contact us at privacy@borderlessnow.com

7. International Data Transfers

As part of our services, your information may be transferred to and processed in countries where the citizenship or residency application is being filed. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy and applicable laws.

8. Children's Privacy

Our services are not directed to individuals under 18 years of age. We do not knowingly collect personal information from children. If we become aware that we have collected information from a child, we will take steps to delete it promptly.

Note: We may process information about minor children as part of family citizenship applications, but only with parental or guardian consent.

9. Cookies and Tracking Technologies

We use cookies and similar technologies to:

• Remember your preferences and settings
• Analyze website traffic and user behavior
• Improve website functionality
• Track conversion rates (e.g., consultation bookings)

You can control cookies through your browser settings. Disabling cookies may limit certain website features.

Third-Party Analytics

We may use Google Analytics or similar services to understand how visitors interact with our website. These services may collect information about your use of our site and other websites.

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of material changes by:

• Posting the updated policy on our website with a new "Effective Date"
• Sending an email to active clients

Your continued use of our services after changes take effect constitutes acceptance of the updated policy.

11. California Privacy Rights (CCPA)

If you are a California resident, you have additional rights under the California Consumer Privacy Act (CCPA):

• Right to know what personal information we collect, use, and share
• Right to request deletion of your personal information
• Right to opt-out of the sale of personal information (we do not sell personal information)
• Right to non-discrimination for exercising your privacy rights

To exercise these rights, contact us at privacy@borderlessnow.com

12. European Privacy Rights (GDPR)

If you are located in the European Economic Area (EEA), you have rights under the General Data Protection Regulation (GDPR), including:

• Right to access your personal data
• Right to rectification of inaccurate data
• Right to erasure ("right to be forgotten")
• Right to restrict processing
• Right to data portability
• Right to object to processing

To exercise these rights or if you have concerns, contact us at privacy@borderlessnow.com or your local data protection authority.

This Privacy Policy is effective as of December 13, 2024, and governs the collection, use, and disclosure of personal information by Borderless Inc.